Returns & Order Issues
ORDER SUPPORT
Returns & Order Issues
Because every PetU Studio product is personalized and made specifically for each customer, we do not accept standard returns for preference changes.
WE ARE HERE TO HELP
If there is a problem with your order
We are happy to help if:
- Your item arrives damaged
- Your product has a printing or manufacturing issue
- You receive the wrong item
START HERE
What to do
Please contact us within 7 days of receiving your order.
Please include:
- Order number
- Photos of the product
- Photos of packaging if relevant
HOW WE WILL HELP
Resolution
Depending on the situation, we may provide a replacement or a refund when replacement is not available.
Replacement is our preferred solution whenever possible.
Customer Responsibility
Customers are responsible for:
- Incorrect phone model selection
- Incorrect names or personalization details
- Incorrect product selection
- Low-quality or unsuitable uploaded photos
Order Cancellation
Before artwork proof is sentFree cancellation.
After artwork proof is created or sentA 30% cancellation fee applies.
After artwork approval and production beginsCancellation is no longer available.
After shipmentOrders cannot be cancelled.
Contact
Questions about your order?
Emailpetu202505@gmail.com
Response time24–48 hours
Customer serviceMonday–Friday
8:00 AM–5:00 PM Eastern Time