FAQ
HELP CENTER
Frequently Asked Questions
Clear answers to the questions that matter most before you begin your custom order.
Can I use more than one reference photo?
Yes. You can upload one primary reference photo and up to two additional reference photos for the same artwork.
Do multiple reference photos create multiple finished artworks?
No. Additional reference photos give us more visual information for the same finished composition. They do not create additional artworks or products.
Can you combine people and pets from different photos?
Yes, when the selected art style supports people. Choose the option to include a person from another photo, then upload that person’s reference photo when the field appears.
Can more than one pet appear in the artwork?
Yes. Select the number of pets in the customizer and add the requested information for each pet that should appear.
What if I’m not sure which photo is best?
Upload the clearest options you have. Multiple angles are welcome, and we will contact you if a clearer reference is needed before creating your artwork.
Will I see my artwork before production?
Yes. You receive a digital proof before production. Production begins after you approve the artwork.
What is included in the artwork revision policy?
Artwork Revisions
- One artwork replacement request is included.
- Minor adjustments to the same artwork are included up to 5 times.
- Additional revisions beyond the included limit are $5 each.
What happens after I approve my proof?
Once the artwork is approved, your custom product moves into production.
What is the cancellation policy?
Before the artwork proof is sent, cancellation is free.
After the artwork proof is created or sent, a 30% cancellation fee applies.
After artwork approval and production begins, cancellation is no longer available.
After shipment, orders cannot be cancelled.
How much is shipping within the United States?
Standard Shipping is $8. U.S. orders of $59+ receive Free Standard Shipping.
How can I contact PetU Studio?
Email us at petu202505@gmail.com.