Yes. You can upload one primary reference photo and up to two additional reference photos for the same artwork.

No. Additional reference photos give us more visual information for the same finished composition. They do not create additional artworks or products.

Yes, when the selected design option supports people. Choose the option to include a person from another photo, then upload that person’s reference photo when the field appears.

Yes. Select the number of pets in the customizer and add the requested information for each pet that should appear.

Upload the clearest options you have. Multiple angles are welcome, and we will contact you if a clearer reference is needed before creating your artwork.

Yes. You will receive a digital proof before production and have 72 hours to review it. Every proof message will show the exact deadline and time zone.

During the 72-hour review window, production waits for your explicit approval. If you request changes, ask a question, report a proof-access problem, request more time, or ask us to pause the order before the deadline, production will not begin and the deadline will be paused or reset as appropriate.

If we receive no approval, decline, revision request, question, proof-access report, request for more time, or hold request by the stated deadline, the latest proof will be considered approved and may enter production.

PetU Studio will send multiple email reminders and, where available and permitted, SMS reminders if you have opted in.

If we do not receive an approval, decline, revision request, question, proof-access report, request for more time, or hold request by the stated deadline, the latest proof will be considered approved and may enter production.

Artwork Revisions

• One artwork replacement request is included.
• Minor adjustments to the same artwork are included up to 5 times.
• Additional revisions beyond the included limit are $5 each.

After you explicitly approve the proof, or after the proof is considered approved under the disclosed 72-hour review policy, your custom product may enter production.

Before the artwork proof is sent, cancellation is free.

After the first artwork proof is sent and before explicit or deemed approval, a 30% cancellation fee applies.

After explicit approval, or after the proof is considered approved at the disclosed 72-hour deadline, cancellation is no longer available.

After shipment, orders cannot be cancelled.

Standard Shipping is $8. U.S. orders of $59+ receive Free Standard Shipping.

Email us at petu202505@gmail.com.